Earring Care

Our earrings are crafted with quality and durability in mind. However, there are a few things to remember when wearing and caring for when wearing Shady Birch earrings:

  • Do not wear in the water.

  • Avoid applying oils, lotions, and perfumes after putting on your earrings.

  • To clean (remove make-up), use a q-tip or small cloth.with nail polish remover to gently remove any product.

  • Store in a cool, dry place.

Due to the handmade nature of the products and computer monitor settings, small variations can be found from item to item. 

FAQ

 

 

 

 

 

 

I have sensitive ears - can I still wear Shady Birch Earrings?

YES! All Shady Birch earrings are designed with sensitive ears in mind. Our posts are made from either stainless steel, or minimum 14k gold plated brass. Should you have any issues with earring sensitivity, please contact us!

 

Processing & Shipping

 

All orders process and ship in 3-5 business days, and are sent via Priority Mail with Swiss Post. The current shipping times are as follows (from confirmation of shipment):

Switzerland: 1-2 business days

EU & Europe: 3-7 business days

Rest of the world: 10-15 business days

Please note that due to COVID-19, some delays in shipping may occur. We appreciate your patience and understanding!

Shady Birch Design is not responsible for packages once delivered to the Post Office. If you would like to purchase insurance, contact us before purchasing.

Returns & Refunds

We gladly accept exchanges if the item is in a brand-new, unworn condition.We will accept refunds should your item arrive damaged or faulty. The buyer is responsible for the return shipping costs, as well as any potential loss in value. Please contact us at shadybirchdesign@gmail.com within 7 days of receiving your item to submit your request.